FAQ

DO YOU DO PRESCRIPTION SUNGLASSES ?

We do not currently offer an online prescription service due to the complexity of the suitability of certain models with specific prescriptions. However we do have a phone ordering service, whereby one of our qualified opticians can discuss your requirements and give suitable advice. Please call on 0845 050 8154 or call into one of our stores if you are interested in having a prescription sunglasses made.

DO YOUR SUNGLASSES COME IN DIFFERENT SIZES ?

Most sunglasses come in usually only one size. However most can be adjusted to fit if they are too tight, too loose, sit crooked etc. .

WHAT DO I DO IF MY SUNGLASSES NEED ADJUSTMENT ?

Most local opticians will usually carry out fitting adjustments for a small fee. If you live near one of our stores, please come in with proof of purchase for unlimited complimentary adjustments.

DO YOUR SUNGLASSES COME WITH A GUARANTEE ?

All our products come with a 12 month warranty which covers for any defects in manufacture. This warranty is a quality assurance and will cover repair or replacement should the product be found to be faulty.

DOES THE GUARANTEE COVER ACCIDENTAL BREAKAGE, LOSS, SCRATCHES OR WEAR & TEAR ?

Unfortunately not. The guarantee is an assurance against manufacturing faults. We suggest that you insure your item to cover you against all other mishaps.

WHAT DO I DO IF I THINK MY ITEM IS FAULTY AND IT IS WITHIN THE 1 YEAR GUARANTEE PERIOD?

Please contact us initially to discuss the problem. We will probably require you to return the product to us so that it can be sent to the manufacturer for examination. If the defect is deemed to be covered under the Manufacturers warranty, a repair or replacement will be organized free of charge. Your postal costs in this instance too will be refunded. Please do not return items to us without first obtaining phone or email advice and obtaining a returns form.

DO YOU DO REPAIRS ?

We can replace parts if they are still available, on sunglasses purchased from us. Please contact us to find out availability. For minor repairs such as lost screws or nose pads, it will often be cheaper and quicker to take the sunglasses to a local optician. Most will carry small parts and replace them for a small fee.

CAN I ORDER SUNGLASSES THAT ARE NOT ON THE WEBSITE ?

We can order in any model by any of the brands that are featured on our site. Just give us the full details including the manufacturers model number, colour code and size. Occasionally we can also get non-featured brands too. Please e-mail with your request. Please note that all special order items are non-returnable unless faulty.

DO THE SUNGLASSES HAVE UV PROTECTION ?

All our sunglasses have 100 % UV filters to give your eyes the best possible protection.